IT support for expats in The Hague
English-speaking help with computers, Wi-Fi, email, Microsoft accounts and security. Software problems can often be handled remotely anywhere in the Netherlands; on-site support is available in The Hague and our service area.
- On-site support in The Hague and our current service area; remote support throughout the Netherlands.
- Clear explanation before settings, accounts or devices are changed.
- You enter passwords and verification codes yourself when they are needed.
Pick the right route
Start with the problem you actually have. This avoids sending a software issue to an on-site service or a security incident to ordinary computer support.
Why expats choose English IT support from InstantIT
Full English support
We explain the problem and the options in clear English, including Dutch providers and common local IT setups.
Remote or on-site
Software, email and account issues can often be checked remotely. For physical problems we can arrange an on-site visit within our service area.
Security & privacy
We handle your data carefully and use remote access only with your permission. Passwords and verification codes do not need to be sent by email or chat.
Common IT problems for expats in The Hague
Wi-Fi & internet at home
- Set up or troubleshoot Dutch internet connections and routers.
- Diagnose weak Wi-Fi in bedrooms or home offices.
- Investigate unstable video calls and streaming.
- Decide whether mesh, an access point or cabling is the right fix.
Laptops & devices
- Investigate slow Windows or Mac laptops.
- Move data from an old laptop to a new one.
- Connect printers and scanners.
- Check practical backup options for photos and important files.
Accounts & security
- Help with email or Microsoft account access problems.
- Check suspicious emails, links or pop-ups.
- Set up or repair two-factor authentication where possible.
- Separate normal login problems from a possible security incident.
Home-office setup
- Connect screens, docks, printers and other peripherals.
- Check Wi-Fi or wired connectivity for a home office.
- Help with common email and Microsoft 365 setup issues.
- Identify when a company-managed device needs your employer's IT team.
Our services for expats
Home & personal
- Troubleshooting home Wi-Fi and internet.
- Investigating slow Windows or Mac laptops.
- Backups for photos and important documents.
- Connecting printers and common peripherals.
Work from home
- Home-office screens, docks and peripherals.
- Common Teams, email and Microsoft 365 setup issues.
- Wi-Fi and connectivity for remote work.
- Handover to company IT when a managed device or policy is involved.
Security & accounts
- Checking malware or unwanted software symptoms.
- Email and Microsoft account access problems.
- Suspicious emails, links or login alerts.
- First triage when an account may have been compromised.
New laptop
- Move important files from the old computer where possible.
- Set up Office, Outlook and OneDrive.
- Check accounts before wiping or retiring the old laptop.
- Remote or on-site route depending on the migration.
What expats say
Reviews van Google en Trustpilot. Liever alles zien? Ga naar onze reviewspagina.
"Sam heeft ons uitstekend geholpen met het inzicht geven in de werking van MS365 incl. OneDrive/Cloud. Als ouderen hadden/hebben wij moeite met gekoppelde mobiele telefoons aan laptop en OneDrive. Alles weer losgekoppeld. Onze foto's kunnen wij nu weer op een meer klassieke manier kabel en PC up- en downloaden zonder je af te vragen waar ze staan. Het contacteren/contracteren van Sam verloopt soepel, op de afgesproken tijd gekomen en rustige duidelijke uitleg. Nazorg met beantwoorden van een paar nagekomen vragen was geen probleem. Frans en Ineke te Den Haag (Translated by Google) Sam provided us with excellent assistance in understanding how MS365 works, including OneDrive/Cloud. As older adults, we had/have difficulty with mobile phones connected to laptops and OneDrive. We have now disconnected everything. We can now upload and download our photos again in a more traditional way via cable and PC, without having to wonder where they are located. Contacting Sam went smoothly; he arrived at the agreed time and provided a calm, clear explanation. Follow-up care regarding answering a few follow-up questions was no problem. Frans and Ineke in The Hague"
"Mijn gaming pc ging wel aan, maar gaf geen beeld meer en muis en toetsenbord werkten ook niet. InstantIT heeft het probleem stap voor stap onderzocht en uiteindelijk bleek het moederbord defect. Het moederbord is vervangen en de pc is opnieuw opgebouwd en uitgebreid getest. Alles werkt nu weer goed. Duidelijke communicatie, goede uitleg en de pc werd ook opgehaald en weer thuisgebracht. Erg tevreden met de service. (Translated by Google) My gaming PC turned on, but displayed no image, and the mouse and keyboard didn't work either. InstantIT investigated the problem step by step, and eventually, the motherboard turned out to be defective. The motherboard was replaced, the PC was rebuilt, and extensively tested. Everything is working properly again now. Clear communication, good explanation, and the PC was also picked up and delivered back home. Very satisfied with the service."
"Ik had problemen met mijn oude computer " Phishing ". Sam van InstantIT kwam mij snel thuis helpen op een zaterdag. Hij heeft uitgebreid alles gecontroleerd en indien nodig aangepast. Omdat hij er toch was heeft hij gelijk een Wifi scan gedaan en gezorgd dat de Wifi sterkt verbeterde. Daar ik toch aan een nieuwe computer toe was heb in overleg met Sam een nieuwe aangeschaft, die hij vervolgens tot in de puntjes heeft geïnstalleerd en beveiligd. Sam is zeer geduldig, geeft duidelijke uitleg en is zeer bekwaam, ik zal hem dan ook zeker bij iedereen aanbevelen. (Translated by Google) I was having problems with my old computer ("Phishing"). Sam from InstantIT came to my home quickly to help on a Saturday. He thoroughly checked everything and made adjustments where necessary. Since he was there anyway, he immediately performed a Wi-Fi scan and ensured the Wi-Fi strength improved. As I was due for a new computer anyway, I purchased a new one in consultation with Sam, which he then installed and secured to perfection. Sam is very patient, provides clear explanations, and is highly skilled; I will certainly recommend him to everyone."
"Sam van InstantIT heeft mij op afstand snel en deskundig geholpen door analyse van mijn computerproblemen, installatie van noodzakelijke aanvullende beveiligingssoftware en goede toelichting waardoor ik de computer weer probleemloos kan gebruiken. Marcel (Translated by Google) Sam from InstantIT helped me quickly and expertly remotely by analyzing my computer problems, installing necessary additional security software, and providing clear explanations, allowing me to use the computer without any issues again. Marcel"
"I highly recommend Sam at InstantIT in The Hague. I contacted him through his website, which was clear and easy to navigate, and he got back to me almost immediately. Within just three hours, he had resolved our internet and television issues and everything was working perfectly again. Sam was kind, responsive, and genuinely interested in understanding the problem so he could fix it properly. As an expat family who recently moved from America to the Netherlands, it was a huge relief to find someone so reliable and helpful. If you're looking for trustworthy IT support in The Hague, especially as an expat, I can't recommend InstantIT highly enough."
"Ik ben particulier bij InstantIT en had mijn twijfels of de computer wel veilig genoeg was. De medewerker kwam keurig op tijd en heeft de computer gecontroleerd op beveiliging en de beveiliging voor 1 jaar verlengd. Ook kreeg ik op mijn verzoek een duidelijke uitleg over het ordenen van mijn documenten, waardoor mijn computer nu overzichtelijk is. De medewerker was erg klantvriendelijk en er was geen tijdverspilling. Al mijn vragen en problemen zijn in 1 afspraak keurig opgelost! (Translated by Google) I am a private customer at InstantIT and had my doubts about whether the computer was secure enough. The representative arrived right on time, checked the computer for security, and extended the security for one year. At my request, I also received a clear explanation on organizing my documents, making my computer very organized now. The representative was very customer-friendly and no time was wasted. All my questions and problems were neatly resolved in just one appointment!"
"We hebben het contact als zeer prettig ervaren. Duidelijk kennis van zaken en legt alles duidelijk uit. De afspraak was snel gemaakt en binnen een week waren alle werkzaamheden afgerond. Alles draait weer alsof het nieuw is. Daarnaast ook nog een hele aardige kerel, dus heb je problemen met de pc, dan zou ik InstantIT even bellen. (Translated by Google) We found the interaction very pleasant. Clearly knowledgeable and explains everything clearly. The appointment was made quickly, and all work was completed within a week. Everything is running like new again. On top of that, he's a very nice guy, so if you have problems with your PC, I would give InstantIT a call."
"Dank voor de snelle en fijne hulp! (Translated by Google) Thanks for the quick and great help!"
"Sam van InstantIT heeft me met spoed aan huis geholpen, nadat ik geen toegang meer had tot mijn Hotmail account. Hij is heel kundig en heeft elke extra moeite gedaan om alles te herstellen. Erg blij dat zijn expertise op korte termijn kan worden aangevraagd. Erg bedankt, nogmaals (Translated by Google) Sam from InstantIT provided urgent on-site assistance after I lost access to my Hotmail account. He is very skilled and went the extra mile to restore everything. I am very happy that his expertise can be requested on short notice. Thank you very much, once again."
Service area for on-site IT support
We visit customers on-site in The Hague and the current service areas below. Software, email and account issues can often be handled remotely elsewhere in the Netherlands.
Den Haag
Delft
Rijswijk
Voorburg-Leidschendam
Zoetermeer
Leiden
Westland
Remote support
Available throughout the Netherlands for suitable problems.
On-site support
Available within our physical service area.
Frequently asked questions about English IT support
New laptop and need everything moved?
Use our laptop migration route for files, Office, Outlook and OneDrive. We first check what is stored locally, what is already in the cloud and which accounts are needed.
New laptop setup & data transferNeed IT help in English?
Send a short description of what is not working. We can then tell you whether remote support or an on-site visit is the more sensible route.
